VOIP for Schools
School Utilities use Primus Telecommunications as their approved partner for Voice Over IP.
Primus Telecommunications Ltd was founded in 1994 in response to the global deregulation of the telecoms industry. Since then, they have grown to provide excellent services to over 2.4 million customers and employ 3000 devoted and talented staff members to ensure their solutions are of the utmost quality.
They are the 6th largest voice carrier in the world – providing services to residential, small businesses and largeenterprises alike.
What is VOIP?
VoIP is Voice over Internet Protocol – and is basically a technical term for phones that use the internet connections rather than phone lines to make calls. Phones can also be linked to your PCs which creates an opportunity for the total integration of the telephone, Outlook, and internet system.
Features
Remote Office - in the office, anywhere in the world. This feature enables users to appear at the desk, regardless of their location. By enabling itinerant employees to turn any phone into their office extension, expenses are simplified and cheaper as all calls are sent to a single bill.
Call Routing - inbound personal call management for virtual secretary type features based on caller ID, time of day and duration of ringing.
Outlook Adapter - our service integrates with Microsoft Outlook by combining contacts with the ability to manage the feature set from the desktop.
Click to Dial - in addition to combining your contacts into one manageable source – the click to dial feature allows users to right-click a number on their screen and dial out from their IP or desktop phone.
Enhanced Voice Mail - Our voice messaging service goes above and beyond by sending a notification and recording of voicemails to your inbox as an attached WAV file.
Screen POP - incoming callers are identified in a pop-up box on your screen – easily reject or answer calls without looking away from work.
Hunt Groups - calls to specific teams are identified and managed depending on assigned hunt group settings. With 4 routing methods you can ensure that you and your employees speak to the right person at the right time.
Circular - call is sent to first available user on a list
Regular - calls are directed in a pre-determined order of priority
Simultaneous Ring - all extensions in a group are alerted until one user answers.
With Uniform - as a call is completed users are moved to the end of the queue where they won’t be alerted until everyone else in the team has taken a call.
Web Portal - access and change your features from an online access point. Administrators can modify users’ accounts from here to monitor the communication abilities of employees.
Phone Portal - like the Web Portal – features can be altered from both your desktop IP phone, and by calling in from anywhere offering the ability to divert calls - for example to mobiles, from home landlines.
CommPilot - build different profiles that dictate how calls will be addressed.
Distinctive ringing - Prioritize work by setting particular ring tones for different groups of callers.
Anonymous Call Rejection - Private Caller? Telemarketers? Have them sent straight to your voicemail and check them at your own convenience.
Sequential Ring - Expecting an important call? Input up to six numbers where the call is to be directed until you pick up.
Call Centre - involves a number of features that assist in directing, queuing and holding callers.
Music on Hold – music is played while callers wait – clients may upload their own music or select from our catalogue.
Auto Attendant – also known as Interactive Voice Response (IVR) presents callers with a list of options directing them to the right user.
Handsets
The rapid and widespread introduction of VoIP to the marketplace has brought with it a barrage of hardware options.
Polycom and Cisco are award winning manufacturers of voice communication endpoints. The handsets provide a high-quality and rich communications experience delivering productivity-enhancing applications that fully integrate with the Primus VoIP solution.
The SoundPoint IP 301
The Polycom SoundPoint IP 301 provides an easy transition from traditional PBX features and functionality into the world of Voice over IP. The SoundPoint IP 301 has an intuitive user interface offering one button access to telephony features through dedicated hard keys and context sensitive soft keys, a two-port 10/100 Ethernet switch, and an information-rich LCD display that delivers content for messaging, call information, directory access, and applications.
The SoundPoint IP 301 offers excellent voice quality both when used with a handset and in a headset mode, thus enhancing the productivity of your business phone calls, because you spend less time trying to understand what other people are saying, and more time communicating with them.
The SoundPoint IP 501
An intuitive user interface offers dedicated, one button access to common telephony features, and an information-rich graphical LCD display delivers content for messaging, call information, directory access, and applications. Suitable for everyday users, the SoundPoint IP 501 offers superb voice quality when used with a headset, handset or in hands-free speakerphone mode.
Polycom industry-leading sound quality implemented in the SoundPoint IP 501 enhances the productivity of your business phone calls, because you will spend less time trying to understand what other people are saying, and more time communicating with them.
The SoundPoint IP 601
The SoundPoint® IP 601 delivers unsurpassed voice quality, an advanced feature set, and the expandability to support up to three SoundPoint® IP Expansion Modules.
The SoundPoint® IP 601 is your best choice for a standards-based Voice over IP telephone. Ideal for users requiring multiple lines and advanced features, the SoundPoint® IP 601 delivers both traditional telephone capabilities and new, converged applications to your business desktop.
When equipped with up to three SoundPoint® IP Expansion Modules, the SoundPoint® IP 601 delivers the advanced call handling capabilities of a high-performance attendant console. Designed to improve productivity of telephone attendants – executive assistants, receptionists, and secretaries – the attendant console allows effective and efficient management and monitoring of a high volume of simultaneous calls.
The SoundPoint IP 4000
Designed for offices or small to medium sized conference rooms, the SoundStation IP 4000 SIP provides remarkable room coverage. You can speak naturally from up to 10-feet away from a microphone and still be heard clearly on the far end of the call. Need coverage for a larger room? The optional extension microphones offer an increased pickup for larger rooms. Plus, with gated microphone technology, echo and background noise is almost entirely eliminated.
Communicator Soft Phone
The BroadWorks Communicator is an SIP soft phone for Windows 2000 and XP that is tightly integrated with the Primus platform. The Communicator has access to Primus’ many advanced VoIP features such as complete call control, and messaging/voicemail integration.
The BroadWorks Communicator is a feature-rich desktop application that allows businesses to utilise the client as a primary or secondary phone device for their IP communications services. A key benefit of integration for users is the central storage of contacts, eliminating the need to duplicate contact lists.
